Shipping And Returns
Many of our items are custom orders, and therefore require a longer processing time. If the item is a stock, non-customized item, it will be shipped within 5 business days. If the item is one of our custom products, it will ship within 7-10 business days. If your order includes both types of products, it will not ship until the customized items are complete to ensure that we keep the shipping costs as low as possible.
We ship from Mishawaka, Indiana via USPS Priority Mail to the Continental United States. Once your order is shipped, you will receive a confirmation email with the tracking number so you can keep track of your delivery. Shipping time is usually 2-5 days depending on your location.
If this is for a special event or you require a mandatory delivery date, please make note of that in the "comment" box on your order.
International shipping rates will vary depending upon destination. Upon receipt of an order that has an international shipping address, we will contact you to disclose additional charge. To find out the additional charge ahead of placing the order, please contact us via phone or email.
If you need your order faster than this, please call us at 800-225-5040, M-F, 8 am-4 pm EST. We will try to accommodate your request, but cannot guarantee availability. There may be additional charges related to the expedited service, which we will disclose to you prior to processing your order.
Returns and Exchanges
Since so many of the items we sell are custom products or made to order, we cannot accept returns for refunds. We encourage you to order a color sample if you have any concerns about color matching or wall surface adhesion. We will send out free samples of whichever colors you are interested in seeing, and the sample will be sent out on the same material that will be used for your finished product. This will allow you to not only see the color you requested, but allow you to apply the material to your wall. Although our products will adhere to many different types of surfaces, this sample will help to confirm the application will work if your surface isn’t smooth.
We do want your experience with Olee Kids to be a positive one. Although we are not able to issue refunds, we would like to work with you to resolve any issues you have with our products. If you are dissatisfied with your product, please contact us at firstname.lastname@example.org or by calling (800) 225-5040, M-F, 8 am–4 pm EST. Depending on the nature of the problem, we may be able to allow for an exchange. We will consider the specifics of each situation, and try to come to a resolution that will meet each customer’s needs.
Olee Kids unconditionally guarantees all products to be free from defects of workmanship. We inspect all items before shipping, but sometimes damage occurs during transit. We will gladly replace any defective Olee Kids products you return.
In all cases, no items should be shipped back to us without a valid Returned Goods Authorization (RGA) number. You must obtain an RGA from us before sending item back. To obtain an RGA, please contact us at email@example.com or by calling (800) 225-5040, M-F, 8 am–4 pm EST. We must receive notification of your desire to return an item within 7 days of receipt.
Regardless of the method you contact us by, please provide your order number, your contact information, and as much information as possible regarding the problem. If the issue concerns a defective product and/or damaged shipment, providing pictures via email will help us process the return quicker.
If you have any other questions regarding our shipping and/or return policy, please contact us at firstname.lastname@example.org.